Contact us
The fastest way to reach us is by email. We answer within one business day.
Questions about a loan
If you've signed a loan, your lender handles payments, due dates and payoff amounts. Its contact details are in your loan agreement.
Stop sharing my data
Email us with the subject line "Privacy request" and the email you used. See our privacy policy.
Complaints about a lender
Payday lenders in Kentucky are licensed by the Department of Financial Institutions. If a lender breaks the rules, you can file a complaint online at kfiweb.ky.gov or contact the department directly:
Kentucky Department of Financial Institutions, 500 Mero Street 2SW19, Frankfort, KY 40601, 800-223-2579, or 502-573-3390.
You can also submit a complaint to the federal Consumer Financial Protection Bureau at consumerfinance.gov/complaint.
Looking for Cumberland Financial Services, Inc. of Lexington? We are a different, unaffiliated business and can't help with its accounts. See company history.